It is not uncommon to receive offers from companies and businesses over the phone. That said, because a percentage of these offers are made by salespeople employed to ‘cold call’ individuals, it is important to be prepared for such calls. Hence, here are five top tips for doing exactly that put together by the team at TESS Limited.
- Do Not Be Afraid to Interrupt
It is a known tactic used by sales people both over the phone and in-store to speak at length and without providing an audience or listener an obvious opportunity to speak or question anything they do not understand or which concerns them.
The point of the technique is both to bamboozle and overwhelm a potential customer or client with information so that they are unable to think clearly and so are more prepared to accept what they are told, and so that they soon forget and cannot retain the often mounting list of questions they have mentally amassed in the hope of being eventually provided an opportunity to raise.
Consequently, the technique is a popular if unethical one used by cold call timeshare sales people. Therefore, the use of this technique coupled with the fact you have been cold called should get alarm bells ringing in your mind.
Reputable, successful and genuine companies do not rely on aggressive, invasive or unethical sales techniques to sell their products or services; they are successful because their products or services are things which generate a genuine market and which consumers desire. Hence, do not feel unable or that it is impolite to interrupt a caller, especially one who seems unwilling to permit you to do so.
- Always Begin by Asking Who is Speaking and on Behalf of What Company
Some cold call salespeople, including timeshare sales people, are reluctant to at least initially divulge this information as often doing so results in the receiver of the call instantly hanging up on them.
Whether it involves having to interrupt a caller or not to do so, if you receive a phone call from a person from whom you were not expecting a call and / or you do not instantly recognise, always begin by asking with whom you are speaking and on behalf of whom or what company that have called you.
- If Unsure, Request a Call-back at a Later Date
If you are reluctant to hang up on a cold caller or salesperson for whatever reason, instead it is perfectly reasonable to request that they instead call you back once you have had time to think and research the company on whose behalf they are calling. If, in response to making such a request, you are told this is not possible or that the deal being offered will no longer be available, this is a red flag that the person with whom you are speaking is attempting to pressurise you into buying or buying into something.
Again, techniques which so blatantly involve exploiting the fact a person has been ‘put on the spot’ so to speak work by doing exactly that. Further, pressurising consumers into buying something without affording them the time to actually or fully consider the pros, cons and implications of doing so is unlikely to be a technique used by a person or company with whom you want to do business – or who are offering a genuine deal.
- Never Give any Personal Information
Because cold call salespeople are well known to be used by and so synonymous with scammers, con artists and unethical schemes and companies, it is of paramount importance to never divulge any personal information over the phone.
If you are asked for or to confirm any of the following information, however innocent the request may appear, resist the urge to do so:
- Your Name.
- Your Address.
- You Bank Details, or any information relating to any credit, debit, or financial and / or saving accounts you hold.
- If in Doubt, Hang Up
Finally, if you receive an unsolicited phone call from anybody and any part of your communication with the person on the other end of the line puts you in doubt or raises your suspicions, the best advice a person can be given is to simply hang up.
Purchasing a timeshare should never feel like taking a gamble. Rather, purchasing a timeshare is an expensive investment and as such requires careful consideration. Hence, those offering to sell timeshares legitimately, will never cold call, pressurise or attempt to exploit you by offering deals that are only available if you commit now.